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For questions concerning the following, please e-mail directly:

Methods of payment accepted are: credit card (Visa, Mastercard, American Express, Carte Bleue and Maestro) and Paypal.

Local payment methods are also accepted: Sofort in Austria, Belgium and Germany, Ideal in the Netherlands and Mister Cash in Belgium.


All US credit cards and payments made with Paypal, Sofort and Ideal and are debited immediately while all other payment methods are debited at the time the order is shipped. 

The prices in euro and sterling of KENZO products includes taxes, respecting the rules of the shipping country. You will not receive a VAT refund for your purchases on our site. The prices in US dollars do not include taxes and we do not charge sales tax on our site.

Customer Service

Mon. to Fri. 10am - 6.30pm (Paris time)

+33 (0)1.73.04.20.58