Personal Data


This Legal Notice details the privacy policy of KENZO SA ("KENZO") regarding the collection and use of personally identifiable data and the policy of KENZO regarding the use of cookies on the website (hereafter the "Website"). This Legal Notice applies to all information provided by you, or collected by us when you browse our Website.

KENZO respects your concerns concerning the confidentiality of the information you provide us. By communicating your personal information and data, you consent to our using, examining and, where applicable, divulging that information, particularly for the purpose of processing your newsletter requests or your orders for KENZO products via the Website. Consequently, we advise you to read this Legal Notice carefully.

This Legal Notice applies only to information collected by us on this Website or collected in connection with purchases of KENZO products made through this Website. You may be accessing our Website from a computer or mobile phone device (through an Android, iPhone or iPad application, for example) and this Legal Notice governs your use of our Website regardless of the means of access.


Through the Site, you may be asked to communicate personally identifiable data to KENZO, particularly when creating a customer account, ordering KENZO products or subscribing to our newsletter.

Any personal information you transmit to KENZO for the use of certain services is subject to the French data protection Act No. 78-17 ("Information Technology and Freedoms") of 6 January 1978 as amended by the Act of 6 August 2004, as well as other applicable law.

KENZO may also collect certain information concerning your browsing activities on our Site, under conditions described in greater detail below, in the "Cookies" section.

We comply with the Children's Online Privacy Protection Act of 1998 in the United States. If you are under the age of 13, you can look at our Website, but you cannot use any service on our Website that asks for personal information. Our Website is not designed for children. We do not wish to collect any information from children under 13. If we become aware that we have inadvertently received personally identifiable information from a child under the age of 13, we will delete such information from our records. This policy is designed to protect children. U.S. Federal law requires us to take special steps to safeguard children's privacy. For more information about this federal law and about children's privacy, click here.


You have a right of access, rectification and deletion of the personally identifiable data collected by us about you, together with the possibility of objecting to the processing of such data, which you may exercise at any time:

• For the KENZO newsletter: either by changing your preferences in the dedicated section of your KENZO account, or by clicking the unsubscribe link included in each electronic newsletter sent to you.

• When ordering KENZO products: either in the dedicated section of your personal account for any corrections, or by contacting:

Service Relations Clientèle (Customer Service Department)
18 rue Vivienne
75002 Paris
Tel: +33 (0)1 73 04 20 00

More generally, you may exercise this right or ask any question regarding the management of your personally identifiable information by contacting:

Service Relations Clientèle (Customer Service Department)
18 rue Vivienne
75002 Paris
Tel: +33 (0)1 73 04 20 00



3.1 Purposes of collecting data

When browsing our Site, you are likely to be asked to provide personally identifiable information (such as name, address, billing information, email address, phone number or birth date) to us when it is reasonably necessary to serve a legitimate business or marketing purpose, including for the following purposes:
- Managing your subscription to the newsletter (subscribing and unsubscribing);

You are advised that supplying this information is optional, and is designed solely to know more about you so as to better meet your needs and, with your consent, to send you information on new KENZO products, offers, promotions, etc.

- Execution and tracking of your product orders on our Website.

If you do not complete these mandatory fields, we shall be unable to fulfil your order or otherwise meet your requests.  We may also keep a record of your product interests and purchases.

- Making our Website more rewarding for you to use.

We usually use personally identifiable data for internal purposes, such as studying our customers' preferences or to send out newsletters and other announcements with information about new products, gifts and special features. We may also use your information to track your purchase history or product interests and to contact you for account and promotional purposes.  As noted below, we may also share personally identifiable data with third parties for analytical purposes and in order to notify you of products or services that we think may be of interest to you. From time to time, we may also share your information with outside third party service providers who are authorized to use this information solely to perform services on our behalf.

 3.2 Data retention

The data collected by us is retained for a period that does not exceed the time reasonably necessary for the purposes for which they were collected:

For managing your newsletter subscription, we retain the data for as long as you are subscribed to the newsletter, and we undertake to delete all data within 3 (three) months from the date you unsubscribe;

 3.3 Data recipients

KENZO is the recipient of the personally identifiable data provided by you.

We do not currently sell or license personally identifiable data provided by you. Before selling or licensing your personally identifiable data, we will post a notice in this Legal Notice and on the home page of the Website. However, we may share personally identifiable data and other information with KENZO’s subsidiaries.  Subject to applicable law, personally identifiable data also may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personally identifiable data would be transferred to another entity. 

Whenever we permit a third party to access personally identifiable data, commercially appropriate procedures will be followed to help ensure that such information is used only for authorized purposes and by authorized persons in a manner consistent with the choices you have made under your privacy policy, and that the security, integrity, and privacy of the information is maintained. From time to time, we may share your information with outside third party service providers authorized to use this information solely to perform services on our behalf. We may also share aggregate information about our customers with advertisers and marketing partners. This information does not identify individual users. In certain instances we may disclose personally identifiable Information and other information when we believe it is necessary to identify, contact, or bring legal action against persons or entities in order to protect us or our customers or when we believe that the law or legal process requires such disclosure. 

For orders delivered outside the European Union, you consent to the transmission of certain personal information concerning you (your name, delivery address, telephone number, the product(s) purchased, the price paid, etc.) to Borderlinx Europe SA (public limited company whose registered office is situated at 32, avenue Louise, Brussels, Belgium), including, where necessary, to its subsidiaries and some of its suppliers. Borderlinx will treat this information as private and confidential and will use it only for the purpose of providing international shipment and customs-clearance services required to secure delivery of your order. Information concerning such orders shall be supplied to the competent authorities for purposes of export, import, duties, taxes and security checks. The information may include your name, delivery address, description of the goods, their value, the number of items and package weight. This information is required under the laws and regulations in force in the countries from which and to which the packages are shipped. Borderlinx undertakes to manage the data responsibly, in compliance with data protection legislation, and declares that it employs practices compliant with industry standards to safeguard the security of your data, which may be stored and processed in the United Kingdom, Belgium or the United States.

3.4 Data security and confidentiality

KENZO has used commercially reasonable efforts to introduce the fullest precautions conducive to safeguarding the security and confidentiality of the personally identifable data processed and to prevent it becoming distorted, damaged, destroyed or made accessible to unauthorised third parties.  We maintain physical, electronic and procedural safeguards to protect your personal data. For example, we use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our Website. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. We will never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes. We urge you to protect your own privacy. We recommend that you do not share your account information with anyone or share your account information in an unsolicited phone call or e-mail.

However, KENZO cannot control all risks associated with the operation of the Internet, and draws your attention to the likelihood of risks incurred in its use and operation.  As a result, We cannot ensure the security of any information you transmit, and you transmit all information at your own risk.


Cookie Settings

4.1 What is a cookie?

A cookie is a text file that can be stored in a dedicated area of your Terminal's* hard disk when viewing an online service using your browser. A cookie file enables its issuer to identify the terminal on which it is stored during the cookie's validity or registration period.

* the Terminal means the hardware (computer, tablet, smartphone, etc.) that you use to view or display a website, application, advert, etc.

4.2 The Cookies we issue on our website

When you visit our Site, we may, subject to your choices, install various cookies on your Terminal to enable us to recognise your Terminal's browser during the validity period of the cookie concerned.

The Cookies we issue have the following purposes:

- establish statistics and volume of visits and use of our Site's various constituent elements (sections and contents visited, visitor paths), enabling us to enhance the interest and ergonomics of our services, and the visibility of the content we publish;

- enable or facilitate your browsing of the Site, or provide you online communication services that you use when browsing, and thus:

• adapt the presentation of our Site to your Terminal's display preferences (language used, display resolution, operating system used, etc.) when you visit our Site, suitable for your Terminal's display or data-reading hardware or software;

- memorise information from a form you have completed on our Site (registration or logging in to your account) or concerning products, services or information you selected on our Site (service subscribed, contents of an order basket, wishlist, etc.);

- afford you access to reserved personal spaces on our Site, such as your account, using logins or data you may previously have disclosed to us; and

- implement security measures, for example when you are requested to log in again to a content or service after a certain length of time.

4.3 Cookies issued on our website by third parties

The issue and use of cookies by third parties are governed by the third parties' privacy protection policies. We advise you of the purpose of the cookies of which we are aware and of the means available to you for managing such cookies.

4.3.1 Cookies issued through third-party applications embedded on our Site: We may include on our Site computer applications from third parties designed to enable you to share the content of our Site with others, or to acquaint others with your viewing or your opinion concerning content on our Site. This is particularly the case for the "Share" and "Like" buttons provided by the social networks (such as Facebook, Twitter, etc.).

A social network providing an application button of this kind is likely to identify you through that button, even if you have not used that button when browsing our Site. This type of application button can enable the social network concerned to track your browsing of our Site simply through the fact of your social network account being activated on your Terminal (open session) while you are browsing our Site.

We have no control over the process used by social networks to collect information on your browsing of our Site that is associated with the personal data in their possession. We recommend that you view the privacy policies of the social networks to be aware of the purposes of use, particularly for advertising, of the browsing information they may collect using the application buttons. These privacy policies must in particular allow you to make choices on those social networks, particularly by changing the settings of your user accounts on each of those networks.

4.3.2 Cookies issued on our website by third parties: Our Site may contain cookies issued by third parties (communication agencies, audience measurement companies, etc.) enabling them, for the validity period of those cookies:

- to collect browsing information relating to the Terminals viewing our Site, and particularly to measure the effectiveness of our paid referencing campaigns with search engines.


 4.4 Your cookie management choices

Several options are available to you for managing cookies. Any settings you choose are likely to change your browsing experience on the Internet and your conditions of access to certain services requiring the use of Cookies.

We use the Ghostery Enterprise Site Notice, which acts as a Cookie Consent Tool, to provide you with clear and comprehensive information on third-party technology suppliers who work to improve the user experience on our Site and to ensure relevant targeting of future messages sent to you. Moreover this Consent Tool gives our users control over the way their information is used.

You can find the relevant information by clicking on the "Cookie Consent" button in the lower right-hand corner of your screen. This opens a new window containing detailed information on each of the technology suppliers that are on the Site, and you have the choice of whether to disable the trackers individually or all at once.

You may at any time express and change your cookie choices, using the methods described below.

4.4.1 The choices afforded you by your browser:

You can configure your browser so as to have the cookies recorded on your Terminal or, on the other hand, to reject them, either systematically or according to their issuer. You can also configure your browser so that a cookie can be proposed for acceptance or refusal individually, before a cookie can be stored on your Terminal. For further information, view the section "How do you make your management choices, depending on the browser you use?".

(a) Cookie consent

Storage of a cookie on a terminal is basically dependent on the wish of the Terminal user, which can be expressed and changed at any time, free of charge, through the choices afforded by the user's browser.

If you have configured your browser to accept storage of cookies on your Terminal, the cookies embedded in the pages and contents you have viewed may be stored temporarily in a dedicated space on your Terminal. They will be readable there solely by their issuer.

(b) Cookie rejection

If you reject the storing of cookies on your Terminal, or if you delete those that are recorded there, you may thereafter be deprived of a certain number of functions, which are, nevertheless, necessary for browsing certain spaces on our Site. This would happen if you attempted to access our content or services requiring you to log in. This would also happen whenever we or our service providers are unable to recognise, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be logged on to the Internet.

Where applicable, we decline all responsibility for any consequences arising from the degraded operation of our services due to our being unable to store or view the cookies you have rejected or deleted that are required for operating such services.

(c) How do you make your management choices, depending on the browser you use?

Each browser has a different configuration for managing cookies and your choices. This configuration is described in your browser's help menu, informing you how to change your cookie management choices.

For Internet Explorer 8.0 and above:

 1. Choose the "Tools" menu, then "Internet Options"

 2. Click on the "Confidentiality" tab

 3. Use the cursor to select the level required.

For Mozilla Firefox:

 1. Choose the "Tools" menu, then "Options"

 2. Click on the "Privacy" icon

 3. Locate the "cookies" menu and select the options you want.

For Chrome:

 1. Choose the "Settings" menu

2. Click on "Show advanced parameters" and go to the "Confidentiality" paragraph

3. Click on "Content parameters".

For Opera

 1. Choose the "File" menu, then "Preferences"

2. Click on the "Privacy" icon

 3. Define your settings.

For Android

 1. Tap the top right-hand key

 2. Go to "Settings", then "Confidentiality and security"

3. Define your settings.

For Dolphin in Android

 1. In the menu, go to "More", then to "Settings"

2. Choose the Confidentiality menu, then "Security"

3. Define your settings in the "Cookies" menu.

For Safari in iOS

 1. In the "Settings" application, choose "Safari"

2. In the "Confidentiality" section, go to "accept cookies"

3. Define your settings.

 4.5 If you share your terminal with others

If your Terminal is used by more than one person and a single terminal has several browsers, we cannot be certain that the services and advertising sent to your Terminal actually correspond to your own use of that Terminal, as opposed to the use of that Terminal by another user.

Where this is the case, sharing the use of your Terminal with others and the configuration of your browser's cookie settings are matters of your free choice and own responsibility.

For further information on cookies and their use, you can view the information provided by the French data protection agency, the Commission Nationale de l’Informatique et des Libertés (CNIL), at the following address:


This Legal Notice is governed by and subject to French law. It is written in the French language. If it is translated into one or more other languages, the French text shall prevail in the event of dispute.

Any disputes to which this Charter gives rise, whether concerning its validity, interpretation, performance, termination, consequences or any matters arising from it, shall be referred to the French courts of law.


KENZO may amend this Legal Notice from time to time  and we invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page and will obtain your consent if the material changes affect the way we use the personally-identifiable information we have already collected from you. Your continued use of this website constitutes your agreement to abide by this Legal Notice as changed from time to time. For more information about the terms of use for this Website, please visit our Terms of Use.