orders

Help

For questions regarding KENZO fragrances, please email:

clientservice@kenzoparfums.fr

You can cancel your order within 30 minutes after it has been placed directly in your account. After this time limit, your order will be processed and shipped.If you are unable to successfully cancel your order, please use the prepaid label to return it. See the returns section of the FAQ for the detailed process.

Can I modify my order once it is placed? Ex. Size, color, quantity

Unfortunately, we are unable to make any modifications to your order once it has been once it has been placed.

If you are still within 30 minute window, you can cancel your order in the "Orders" section in your account.The temporary authorization on your method of payment will be released once it has been canceled.

If you unable to cancel your order, please follow our process to return your order within 14 days of the delivery date.

Can I make an exchange? Ex : Color, Size, Quantity..

Unfortunately, we do not offer exchanges. Please return the unwanted product to receive your refund and place a new order for the desired size/color/product.

Please use the pre-paid return label that was enclosed in your order to send the product back to KENZO.

I didn't get a confirmation email, what do I do?

Please contact our client service team in the "Contact us" section of the FAQ with your full name and order number.