For questions concerning the following, please e-mail directly:
- KENZO Parfums: email@example.com
- KENZO Watches(repairs): firstname.lastname@example.org
- KENZO Press: email@example.com
- KENZO Mode Jobs & Recruitment: firstname.lastname@example.org
Unfortunately, we can't make any changes once you've placed an order.
If you are still within 30 minutes of placing your order, you can still cancel it and place a new one. Your card will not be charged or will be refunded automatically if you cancel within the 30 minute window. You may cancel your order in the "Orders" section in KENZO Club.
If you are not able to cancel your order, please follow our process to return your order within 14 days of the delivery date.
Unfortunately we do not do exchanges. You need to return the unwanted product, get a refund and place a new order for the correct size/color/product.
Please create a return in your KENZO Club, our partner Borderlinx will send you a pre-paid return label by email to send us back the unwanted product for free.
Please write to our Customer Service in the "Contact us" section of the FAQ specifying your full name and order number (if you have it).
Pre-orders must be made on separate orders and can not be combined with regular products. Once you have placed your pre-order, you will receive an email confirmation with the estimated delivery time and a second email once the pre-order item has been shipped. Payment for pre-ordered items will be debited at the time of order confirmation.