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By submitting you request, you are informed that KENZO customer service is procesing you personal data in order to respond to it. Find out more about how your data are used and your rights.

By telephone

The customer service is open from Monday to Friday, 9am - 5.30pm

+33 (0)1 73 04 20 58
Your customer service will be exceptionally closed on November 11th and 12th.

For any questions regarding KENZO Parfums, please fill out this contact form.

Information regarding Holiday season:
- Delivery: next day delivery for all orders placed before thursday 12pm, offered for orders over 90£ and delivery guaranteed before 24/12 for all orders place before 21/12 12pm.
- Return: return offered for all orders and extended until 6/01/2022.
- Payment: secure payments accepted through credit card (Visa, Mastercard, American Express, Carte Bleue and Maestro), Paypal and Klarna (Pay over time).
- Gifting packaging is offered and included in all orders.
- Customer service: if you need help contact us by e-mail or +33 (0)1 73 04 21 39

Information regarding the PRIVATE SALE offer:
Offer valid from November 11th to 29th included, on a selection of the 2021 Fall/Winter Collection.
View the men's offer | women's offer | accessories' offer | kids' offer

Brexit & KENZO

Britain may have left the European Union, but KENZO will always remain fully committed to its UK customers. There are no changes in our delivery times, no additional taxes upon delivery, and returns remain free of charge.