Delivery | KENZO.com

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Brexit & KENZO

Britain may have left the European Union, but KENZO will always remain fully committed to its UK customers. There are no changes in our delivery times, no additional taxes upon delivery, and returns remain free of charge.

For questions concerning the following, please e-mail directly: KENZO Parfums

What countries do you deliver in?

You are currently on the UK website, for deliveries to any other European countries, please go to www.kenzo.com/eu.

How much are the delivery fees?

For the UK, the shipping cost is offered for orders above 90£, and costs 5£ below.
Local taxes are included in this calculation.

How long does it take to be delivered?

Your order will be delivered via DHL within 2 working days (not including week-ends and french national holidays). You can track your order via the DHL website.

Signature will be required upon delivery. You can check the status of your delivery on the website of the transporter using the tracking number provided to you.

Our Customer Service remains available here and you can see modified store hours here.

Where can I find my order tracking number?

You will find your tracking number in the "Orders" section of your account.

How do I change my delivery address?

We can not modify a delivery address once the order is passed. However you have 30 minutes from the time your order is placed to cancel it. Once your order is shipped, please contact the transporter directly referencing your tracking number found in your account to change your address directly with them.