For questions regarding KENZO fragrances, please email:
We also offer expedited shipping at an additional cost.
Second Day Shipping - $15.00
Overnight Shipping - $25.00
Delivery is based on the selected shipping method.
Ground ShippingDelivery in 3 to 5 business days.
Second Day Shipping - $15.00Delivery in 2 business days.
Overnight Shipping - $25.00Delivery next business day.
KENZO cannot ship to PO boxes. Orders to PO boxes are subject to cancellation..
Orders are processed and shipped same day if received and clear credit authorization by 12PM EST.
You can find your tracking number in the "Orders" section of your account or the "Order Details" link in the shipping notification email.
Unfortunately, you are unable to modify a delivery address once the order is processed. However, if the order has been placed within 30 minutes, you may to cancel it and reorder.
If your order has shipped, please contact our client service team to request a change of address.
If the tracking reports your order was delivered, but you are unable to locate it, please call UPS to obtain further details. If you are still not able to find your order, contact us to open a lost parcel investigation, which takes 8-10 business days. Once UPS determines the package was lost, we process your refund.
Be advised that opening a bank dispute regarding the missing order will delay and possibly cancel the ongoing investigation.