For questions concerning the following, please e-mail directly:
- KENZO Parfums: firstname.lastname@example.org
For orders within the United States:
- $10 delivery fee for orders under $110
- Free delivery for orders $110 and above.
- All orders are tax free
- Duty charges apply and are calculated in the cart for orders of $800 and more.
Orders are shipped via DHL within 3 business days, (not including week-ends and french national holidays).
To check the status of your order please go to DHL.com using the tracking number provided to you. Signature will be required upon delivery.
You will find your tracking number in the "Orders" section of your account.
We can not modify a delivery address once the order is passed. However you have 30 minutes from the time your order is placed to cancel it. Once your order is shipped, please contact our customer service team to request a change of address.