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Help

For questions regarding KENZO fragrances, please email:

For orders within the United States: 

  • KENZO offers complimentary shipping for all orders.

Orders are shipped via UPS in 2 to 3 business days, which excludes weekends and national holidays.The tracking can be checked at UPS.com. Signature will be required upon delivery.

You will find your tracking number in the "Orders" section of your account.

We can not modify a delivery address once the order is passed. However you have 30 minutes from the time your order is placed to cancel it. Once your order is shipped, please contact our customer service team to request a change of address.