法的通知

KENZOは、世界中でKENZO製品を直接および間接的に製造、ならびに販売しています。

当社は、KENZO製品（以下「KENZO製品」）を販売する店舗ネットワークを維持する一方、http://www.kenzo.comからアクセス可能なオンラインショップ（以下「ウェブサイト」）を開設しています。

ウェブサイトの各KENZO製品を閲覧すると、KENZO製品の詳細な説明をご覧いただけます。

当社のウェブサイトのフォーマット上、お客様には積極的な役割を担っていただく必要があります。ウェブサイトは、オンライン販売および消費者保護に関する法律上の要件を順守しています。

この一般取引条件（以下「一般取引条件」）に定めるオンライン販売手続きは、お客様によるウェブサイトからのKENZO製品の購入に関するものであり、KENZO製品を購入する個人のお客様の、私的な利用を目的としてのみ設定されています。本製品をウェブサイトから購入後、販売または再販することは認められていません。
 

一般取引条件は、ウェブサイトを通じてお客様が購入したKENZO製品に関するお客様のすべての注文に適用されます。

一般取引条件は、ウェブサイトからいつでもアクセス可能であり、電子版または印刷版を保管することができます。

一般取引条件は、ウェブサイトに掲載されている限り有効です。

お客様は、本ウェブサイトを通じて注文を行うことにより、注文に先立ち一般取引条件を読み、一般取引条件ならびにウェブサイトの個人情報保護方針および利用規約を無条件で受け入れることに同意したものとみなされます。

一般取引条件は、リンク、バナーその他のハイパーテキストリンクによりウェブサイトに表示されているサービスや製品であっても、、KENZO以外の企業によるサービスの提供または製品の販売には適用されません。KENZO以外の企業から製品またはサービスを注文、あるいは購入する場合は、当該企業が適用する取引条件をご確認ください。KENZOは、第三者によるサービスの提供または製品の販売については責任を負わないものとします。 

当社の個人情報の取扱いに関する個人情報保護方針を参照してください。 
 

限責任会社]、株式資本2,153,040ユーロ、登録事務所所在地：18, rue Vivienne, 75002 Paris 、パリ会社登記番号402 180 194、VAT登録番号80.402.180.194。

KENZO製品の価格は以下のいずれかで表示されます。
-    ユーロ（税および関税を含む）
-    お客様が製品の発送先として希望する国の通貨 
-    該当する場合、お客様の所在する国の通貨 
EU外では、現地の税および関税が計算され、買い物かごに追加されます。 

当社のウェブサイトにおける購入については、付加価値税の返金を行いません。 

ご注文のKENZO製品には請求書が同封されます。

当社は、ウェブサイトの価格が正確であるよう細心の注意を払っていますが、万一当社側で誤りがあった場合、適用法に従った上で、表示価格が明らかに誤っている場合、KENZO製品を提供しない権利を留保します。

当社は、いつでも予告なくウェブサイトに表示された価格を変更する権利を有します。ただし、変更された価格は価格変更後に行われた新規注文にのみ適用され、すでに行われた注文の価格には影響しません。

KENZO製品をEU内に配送する場合には、関税は発生しません。

EU外では、国によって関税および輸入税が課されます。各国の関税当局は、以下を含む様々な要因にもとづき、関税および税金を計算します。
-    国際統計品目番号（HS）システムにおいてKENZO製品が分類されるカテゴリ
-    KENZO製品の価額（お客様の支払額を基準とします）
-    多くの国では関税は「CIF」（運賃保険料込）で計算され、お客様が支払う配送料は関税額の計算にあたり考慮されます。

お客様の注文の合計金額には以下が含まれます。
-    KENZO製品の購入価格（全ての適用される地方税および手数料を含みます）
-    該当する場合、関税、輸入税、通関手数料（当社のサービスプロバイダであるフランスの会社、Glopal、本社所在地：1501 Routes des Dolines - Le Thélème - 06560 Valbonne, France、Grasse商業登記簿の登記番号501 2016 071、により計算）
-    配送料は、お客様が配送先住所を記入し、配送方法を選択してから計算されます。

KENZO製品および海外配送料の支払いは、チェックアウト時に一括で行われます。

税金および関税が事前に計算され支払われる国については、原則として税関書類を記入する必要がなく、支払い金額が変動することはありません。お客様の国の税関当局により実際に課される税金および関税は、様々な理由によりお客様が支払った金額から上下する場合があることにご留意ください。例えば、特定の税関により、お客様の購入製品が、Glopalが使用するカテゴリとは異なる統計品目番号のカテゴリに分類されたり、お客様の国の税関当局が、（理由の如何を問わず）関税額を計算するために異なる計算式を利用したり、計算が当社の計算時と税金および関税の税関当局への支払い時との為替レートの差異により影響を受けたりする場合があります。このような場合、お客様に対する返金（実際の金額が少ない場合）、または追加課金（実際の金額が多い場合）は行われません。これは、そのような手続きの実行には、時間や費用がかかるためです。

KENZO製品の所有権は、購入価格の全額が支払われるまでは移転しません。

一方、損失の危険は、KENZO製品の配達時、つまりお客様が指定した配送先住所において、KENZO製品が引き渡された時点で移転します。
 

You may return your Products and obtain a refund by exercising your right of withdrawal, under the conditions set out in Articles L221-18 et seq. of the French Consumer Code (Code de la consommation). This right is available to the consumer who made the purchase. For commercial purposes, the return period may exceptionally exceed the statutory period for certain promotions, as indicated on our E-shop at the time of placing your order. Without prejudice to applicable statutory guarantees, we do not offer exchanges.

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen (14) days.

The withdrawal period will expire fourteen (14) days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the Product(s) ordered. However, if your order covers several Products delivered separately, the withdrawal period will expire fourteen (14) days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last Product delivered.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

In accordance with Article L221-28 of the French Consumer Code (Code de la consommation), the right of withdrawal may not be exercised (i) for orders involving the supply of goods made to the consumer's specifications or clearly personalised, and (ii) for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unequivocal statement:

1/ To exercise your right of withdrawal and proceed with the return of a Product, you may use the following online process:

1. Prior access to the order management interface:
   1. Either through the dedicated interface, accessible via the "TRACK MY ORDER / EXERCISE MY RIGHT OF WITHDRAWAL" feature. Enter the relevant order number and the email address associated with the order, then click "SEND";
   2. Or from your customer account, if you were logged in when placing your order. Then select the relevant order linked to your account.
2. Step 1: Once logged into the tracking interface for the relevant order, click on the "DECLARE A RETURN / WITHDRAW" button; A new interface will open: select the Product(s) concerned and, if you wish, indicate a reason. As no justification is required to initiate your return and exercise your right of withdrawal, you may simply select: "Right of withdrawal" or "Other".
3. Step 2: Review your selection and click "CONFIRM THE RETURN" to confirm and submit your request.
4. 4. An email acknowledging receipt of your request will then be sent to you as soon as possible, to the email address associated with your order. It will include the details of your request as well as the date and time of its submission.

2/ You may also notify your decision to withdraw by completing and submitting the model withdrawal form appearing at the bottom of these General Terms and Conditions of Sale, although this is not mandatory, or any other unequivocal statement expressing your wish to withdraw, by contacting us in accordance with the procedures specified in Article 12 below

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs where applicable (with the exception of any supplementary costs arising from your choice, where applicable, of a type of delivery other than the least expensive type of standard delivery offered by us). In the event of a partial return, if delivery costs were initially charged on a flat-rate basis applicable to the entire order, regardless of the number or value of the Products ordered, they will not be reimbursed, as they would have been the same for the Products retained alone.

This reimbursement will be carried out without undue delay and, in any event, not later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract. Where applicable, we may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

You must send back the Product(s) concerned, without undue delay and, in any event, not later than fourteen (14) days after the day on which you communicated your decision to withdraw from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

The Products must be returned complete, in their original packaging where possible, together with all their accessories (including any gifts provided as part of promotional offers conditional upon the returned Product). In accordance with Article L221-23 of the French Consumer Code (Code de la consommation), you shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

We will cover the return shipping costs based on the original delivery address of your order, by means of a prepaid label which will be provided to you, and which must be affixed to the parcel. This label will contain the details required for the processing of your return and will cover the cost of return shipping. If for any reason you are unable to use this label, we invite you to contact our Customer Service team, who will assess your request on a case-by-case basis.

Please then select a DHL collection point nearest to you. You may also contact our Customer Service team or DHL Express directly to arrange a collection from your home address.

In order to retain proof of this return, we recommend that you keep a copy of the tracking number and a copy of the return shipping label, which should be dated and signed by the shipping company, so as to provide a definite date for your shipment.

Regarding the purchase of E-Gift Cards, the specific terms for exercising the buyer's right of withdrawal are set out in Article 11 below.

お客様は、配達された KENZO  製品がお客様の注文に一致していることを確認しなければなりません。配達された  KENZO 製品が注文と一致しない場合、カスタマーサービスチームに電話またはメールで連絡し（連絡先は「請求情報」の項を参照）、「キャンセル、返品」の項に定める規定に従って対象製品を返品してください。

配達された KENZO 製品に付属する保証規定にかかわらず、本ウェブサイトで販売されるKENZO 製品は、フランス消費者法 L.211-4、L.211-5、L.211-7 および L.211-12 に定める法定保証の対象となります。従って、製品が意図された使用に適さない場合、KENZO 製品の配達後2 年間この保証を利用することができます。なお、KENZO 製品の配達から 1 年以内に出現した不適合は、配達時に存在していたものと推定されます。不適合の場合、当社は KENZO  製品を交換し、交換が不可能な場合にはお客様の注文全額を返金します。

また、本ウェブサイトで販売される KENZO 製品は、フランス民法第 1641 条および第 1648 条に定める隠れた瑕疵に対する保証の対象ともなります。従って、製品が意図された用途に不適合である場合、瑕疵を発見後 2 年間、本保証を請求することができます。目に見えない欠陥があった場合、当社はKENZO製品を交換し、交換が不可能な場合にはお客様の注文全額を返金します。

当社の義務の全部または一部の履行は、履行を妨げる、あるいは遅延する事故、もしくは自然災害の場合には停止されます。
 

• How to purchase a Kenzo E-Gift Card?

The KENZO gift card can be purchased exclusively on the E-shop, and only in the following Eurozone countries: Germany, Austria, Belgium, Cyprus, Croatia, Spain, Estonia, Finland, France, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Slovakia, Slovenia.

The purchase is limited to a single E-Gift Card per order and cannot be combined with other Products in the same basket.

The E-Gift Card can only be credited by the buyer once during its purchase. It is not rechargeable by the buyer or the beneficiary.

During the purchase process, the buyer must complete the mandatory fields on the order form. This data will be processed in accordance with KENZO's Personal Data Protection Policy.

The buyer can choose the value of the Kenzo E-Gift Card to be credited from the amounts offered by KENZO on the E-shop, namely: €50, €150, €250, €500 or €800. No fees will be applied to these amounts.

The E-Gift Card can be paid for with all payment methods accepted on the E-shop, with the exception of another E-Gift Card.

When ordering, the buyer can write a personal message for the beneficiary of up to 200 characters, which will appear in the email accompanying the E-Gift Card. KENZO is not responsible for the content of this message. The message must not under any circumstances:

• Violate the intellectual property rights of third parties;
• Infringe the laws in force in France or the country of purchase;
• Contain defamatory, insulting or threatening language;
• Include obscene or pedo-pornographic elements;
• Contain sensitive personal data.

Once the payment has been finalized and the order confirmed, the E-Gift Card is issued and sent by email to the buyer, to the email address mentioned when ordering. The E-Gift Card will also be simultaneously sent to the beneficiary at the email address provided when ordering, with its unique code for its use. In this regard, the buyer declares and guarantees KENZO that they are authorized to communicate the beneficiary's email.

It is not possible to send the E-Gift Card at a later date.

• What is the period of validity of a Kenzo E-Gift Card?

The E-Gift Card is valid for a period of three (3) years from the date of purchase.

The expiry date is mentioned in the email containing the E-Gift Card and can be consulted at any time on the "View my E-Gift Card" page.

After this period, the E-Gift Card can no longer be used.

Upon expiration of the validity date, the remaining balance will no longer be usable or refundable, unless legally required by the applicable law in the country where the E-Gift Card was purchased.

If your E-Gift Card needs to be re-credited by KENZO as part of your right of withdrawal or a legal guarantee, for a Product purchased with an E-Gift Card before its expiry date, the expiry date of your E-Gift Card will be extended for a period of 60 days from its initial expiry date.

• How to use the Kenzo E-Gift Card?

The E-Gift Card is activated upon sending and can then be used directly as a payment method, exclusively on the E-shop of the country where it was purchased. For example, if you purchase your E-Gift Card on the France E-shop, it will only be usable on the France E-shop. Therefore, the E-Gift Card cannot be used in an E-shop country different from the country of purchase on the E-shop. For example, if you purchase your E-Gift Card on the France E-shop, your E-Gift Card will not be usable on the Italy E-shop.

Without limitation, the E-Gift Card is also not usable in physical stores, outlets, corners in department stores and other e-commerce sites. The E-Gift Card can be used to purchase all Products offered on the E-shop, with the exception of the purchase of another E-Gift Card.

The beneficiary can use the E-Gift Card once or several times, within the limit of one E-Gift Card per order, and within the limit of the available balance. Indeed, it is not possible to use several E-Gift Cards to pay for the same order.

The E-Gift Card can then be used by entering its unique code appearing on the E-Gift Card issued in the field provided for this purpose during payment on the E-shop.

If the order amount exceeds the balance available on the E-Gift Card, the difference must be paid by another payment method accepted by KENZO on the E-shop, in accordance with Article 6 above.

With each use, the order amount is debited at the time of the order and will be automatically deducted from the balance of the E-Gift Card used. If the order amount is less than the balance, the remaining balance will remain available until it is used or until the end of the E-Gift Card's validity. Once the balance has been used in full, the E-Gift Card is unusable and cannot be reloaded.

The E-Gift Card is not nominative. It cannot be exchanged for cash, nor can it be the subject of an exchange or a refund, even partial, or any monetary compensation or reduction, in case of loss, theft, damage, or expiration. This rule applies subject to the buyer's right of withdrawal and any mandatory legal provisions, if applicable, in the country of purchase.

In the event of Product return in application of Article 9 above:

• If the payment was made solely with the E-Gift Card, the refund will be made to the E-Gift Card used for the purchase.
• In the event of payment with an E-Gift Card and another payment method, the refund will be made as a priority to the payment method other than the E-Gift Card used, up to the limit of the amount debited at the time of purchase. The remaining amount due, if any, will be refunded to the E-Gift Card.

The buyer and the beneficiary are responsible for the security, confidentiality, and storage and use of the E-Gift Card, in particular the code associated with it. The buyer shall be responsible for any use of the E-Gift Card, by themself, that would deprive the beneficiary of the use of all or part of it.

Without prejudice to the legal guarantees applicable, and except in the event of gross negligence or willful misconduct on the part of KENZO, KENZO declines all responsibility: in the event of loss, theft, damage or unauthorized use of an E-Gift Card by the buyer or a third party, or even in the event of non-receipt of the E-Gift Card in the event of an invalid email address, saturated email boxes, firewall or anti-spam filter of the buyer or the beneficiary.

• Buyer's right of withdrawal after purchasing a Kenzo E-Gift Card

In accordance with the provisions of Article L.221-18 of the Consumer Code, the buyer has a right of withdrawal that he/she can exercise within fourteen (14) days from the date of the buyer's receipt of the E-Gift Card, as evidenced by the sending of the e-mail containing the E-Gift Card to the address provided during the purchase, provided that the E-Gift Card has not been used in part or in whole before the expiry of this period. The E-Gift Card cannot be exchanged. This right cannot be exercised by the beneficiary, if the beneficiary is different from the buyer.

To exercise the right of withdrawal, the buyer may notify us of their decision to withdraw from this contract by means of an unequivocal statement:

1/ The buyer may use the following online process:

1. Prior access to the order management interface:
   1. Either through the dedicated interface, accessible via the "TRACK MY ORDER / EXERCISE MY RIGHT OF WITHDRAWAL" feature. Enter the relevant order number and the email address associated with the order, then click "SEND";
   2. Or from your customer account, if you were logged in when placing your order. Then select the relevant order linked to your account.
2. Step 1: Once logged into the tracking interface for the relevant order, click on the "EXERCISE MY RIGHT OF WITHDRAWAL" button. A new interface will open summarising the request.
3. Step 2: Review your selection and click "CONFIRM WITHDRAWAL" to confirm and submit your request.
4. An email acknowledging receipt of your request will then be sent to you as soon as possible, to the email address associated with your order. It will include the details of your request as well as the date and time of its submission.

2/ You may also notify your decision to withdraw by completing and submitting the model withdrawal form appearing at the bottom of these General Terms and Conditions of Sale, although this is not mandatory, or any other unequivocal statement expressing your wish to withdraw, by contacting us in accordance with the procedures specified in Article 12 below

If you withdraw from this contract, we will reimburse the amount credited to your E-Gift Card at the time of your order. This reimbursement will be carried out without undue delay and, in any event, not later than fourteen (14) days from the day on which we are informed of your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

• How to find out the balance of a Kenzo E-Gift Card?

The balance of the E-Gift Card is available on the "View my E-Gift Card" page, by entering the code associated with your E-Gift Card, appearing on the E-Gift Card.

KENZO reserves the right to correct the balance of the E-Gift Card if KENZO believes that an administrative, billing or accounting error has occurred.

ウェブサイトにおける購入、またはKENZO 製品自体に関する一般取引条件に関する情報の取得、請求あるいは質問については、月曜日～金曜日（祝日を除く）、フランス現地時間午前 8 時 30 分～午後 6 時までの間に、フランス語または英語でカスタマーサービスチームにご連絡ください。TEL：+33 (0)1 73 04 20 58、メール：customerservice@kenzo.com、または当社ウェブサイトの「お問い合わせ」 、または郵送：KENZO – Customer Service Website – 18 rue Vivienne – 75002 Paris, France

必須 (*) として記された個人情報の提供は、KENZOが注文を処理し発送するために必要となります。KENZOと注文の実行に関与するサービスプロバイダのみが、これらのデータへのアクセス権限を有します。

KENZOのデータ使用に関する詳細は、当社の個人情報保護方針を参照してください。

お客様はKENZOのお客様データの処理に関する権利を有します（アクセス、訂正、削除、異議、制限、可搬性、同意の撤回）。これらの権利を行使するには、KENZOカスタマーサービスおよび／またはデータ保護責任者までお問い合わせください。連絡先は当社の「個人情報保護方針」の「お客様の権利」のセクション4に記載しています。
 

KENZO商標、図形または非図形的商標、イラスト、ビジュアル、KENZO製品に記載のロゴ、アクセサリ、またはパッケージは、登録の有無に関わらず、KENZOが独占的に所有権を有します。 

これらの商標、イラスト、ビジュアルおよびロゴの全部または一部の複製、修正、使用は、理由の如何を問わず、いかなる通信サポートにおいても、厳重に禁じられています。

If one or more provisions of these General Terms and Conditions of Sale are declared null and void or deemed unwritten pursuant to a law, regulation, or a final decision by a competent court, the other provisions shall retain their full force and effect. 

13.1 当社の一般取引条件は、フランス法に準拠します。一般取引条件はフランス語で作成されており、他言語に翻訳されている場合、争いがあるときはフランス語版が優先するものとします。

13.2 紛争が生じた場合、お客様は訴訟に先立ち、従来の調停または他の代替的紛争解決手段による友好的解決を求めることができます。 

詳細または申し立てについては、カスタマーサービスまでお問い合わせください（連絡先は本一般取引条件の10項をご参照ください）。

フランス消費者法の規定に従い、KENZOはParis Mediation and Arbitration Center（CMAP）を、消費者仲裁人として指名しています：39 avenue Franklin Roosevelt – 75008 Paris – France / www.cmap.fr / TEL：0 44 95 11 40

カスタマーサービスで申し立ての友好的な解決がされない場合、消費者仲裁人、CMAPに相談することができます: http://www.cmap.fr/you-are/a-consumer/?lang=en 

ヨーロッパレベルの事案については、欧州委員会がオンライン紛争解決プラットフォームhttps://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR を担当しています。

13.3本一般取引条件のもとで、その有効性、解釈、履行、終了、または各種帰結に関して生じるあらゆる紛争は、フランスの裁判所の管轄とします。