For questions concerning the following, please e-mail directly:
- KENZO Parfums: firstname.lastname@example.org
Orders placed by December 17th, 2018 are guaranteed to arrive by Christmas.
After this time, it is not possible to cancel it and your order will be sent.
However, you will be able to return it for free. Please go the returns section of the FAQ for the return process.
Unfortunately, we can't make any changes once you've placed an order.
If you are still within 30 minutes of placing your order, you can still cancel it and place a new one. Your card will not be charged or will be refunded automatically if you cancel within the 30 minute window. You may cancel your order in the "Orders" section in your account.
If you are not able to cancel your order, please follow our process to return your order within 14 days of the delivery date.
Unfortunately, we do not offer exchanges. Please return the unwanted product to receive your refund and place a new order for the desired size/color/product.
Please create a return in your account, our partner Borderlinx will send you a pre-paid return label by email to send us back the unwanted product for free.
Please contact our customer service team in the "Contact us" section of the FAQ with your full name and order number.