For questions regarding KENZO fragrances, please email:
Unfortunately, we are unable to make any modifications to your order once it has been once it has been placed.
If you are still within 30 minute window, you can cancel your order in the "Orders" section in your account.The temporary authorization on your method of payment will be released once it has been canceled.
If you unable to cancel your order, please follow our process to return your order within 14 days of the delivery date.
Unfortunately, we do not offer exchanges. Please return the unwanted product to receive your refund and place a new order for the desired size/color/product.
Please use the pre-paid return label that was enclosed in your order to send the product back to KENZO.
Please contact our customer service team in the "Contact us" section of the FAQ with your full name and order number.