FAQ

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Frequently asked questions

You can cancel your order within 30 minutes after it has been placed directly in your account. After this time limit, your order will be processed and shipped.If you are unable to successfully cancel your order, please use the prepaid label to return it. See the returns section of the FAQ for the detailed process.

Please contact our client service team in the "Contact us" section of the FAQ with your full name and order number.

The method of payments accepted include Visa, Mastercard, American Express, ApplePay, Discover, Alipay, WeChatPay, JCB, Cup, Diners, Maestro and Paypal.

We also accept Klarna Prepaid Cards and Installments.

You can find your tracking number in the "Orders" section of your account or the "Order Details" link in the shipping notification email.

Delivery is based on the selected shipping method.

Ground Shipping

Delivery in 3 to 5 business days.

Second Day Shipping - $15.00

Delivery in 2 business days.

Overnight Shipping - $25.00

Delivery next business day.

KENZO cannot ship to PO boxes. Orders to PO boxes are subject to cancellation.

.

Orders are processed and shipped same day if received and clear credit authorization by 12PM EST.

You have 14 days from the date of delivery to return your order. Please use the prepaid return label provided in your shipment to return your purchase. Returns shipped without our prepaid label will not be accepted.

Be advised that KENZO retail stores do not accept returns or exchanges from KENZO.com.

KENZO Archive Sale orders are final sale.

We do not accept returns from retail and/or department stores. Please return to the store the article was purchased for assistance.

If the product was purchased while traveling, please contact the store directly for resolution options. 

Orders

You can cancel your order within 30 minutes after it has been placed directly in your account. After this time limit, your order will be processed and shipped.If you are unable to successfully cancel your order, please use the prepaid label to return it. See the returns section of the FAQ for the detailed process.

Unfortunately, we are unable to make any modifications to your order once it has been once it has been placed. 

If you are still within 30 minute window, you can cancel your order in the "Orders" section in your account.The temporary authorization on your method of payment will be released once it has been canceled.

If you unable to cancel your order, please follow our process to return your order within 14 days of the delivery date.

Unfortunately, we do not offer exchanges. Please return the unwanted product to receive your refund and place a new order for the desired size/color/product.

Please use the pre-paid return label that was enclosed in your order to send the product back to KENZO.

Please contact our client service team in the "Contact us" section of the FAQ with your full name and order number.

Stock Availability

Please use the "Availability in Store" feature on the product page to check the stock at a store your area.

We encourage you to sign up for our  availability alert located on the product page to be notified via email when it has returned to stock.

Payment

The method of payments accepted include Visa, Mastercard, American Express, ApplePay, Discover, Alipay, WeChatPay, JCB, Cup, Diners, Maestro and Paypal.

We also accept Klarna Prepaid Cards and Installments.

Sales tax is applied to your order in accordance with individual State and local regulations. An estimation of the tax charge is indicated in your cart, but the exact charges will be calculated once your order is shipped.The final amount will be indicated in your shipping confirmation email notification.

Delivery

KENZO offers complimentary ground shipping for all orders.


We also offer expedited shipping at an additional cost.


Second Day Shipping - $15.00

Overnight Shipping - $25.00

You can find your tracking number in the "Orders" section of your account or the "Order Details" link in the shipping notification email.

Unfortunately, you are unable to modify a delivery address once the order is processed. However, if the order has been placed within 30 minutes, you may to cancel it and reorder.

If your order has shipped, please contact our client service team to request a change of address.

If the tracking reports your order was delivered, but you are unable to locate it, please call UPS to obtain further details. If you are still not able to find your order, contact us to open a lost parcel investigation, which takes 8-10 business days. Once UPS determines the package was lost, we process your refund.

Be advised that opening a bank dispute regarding the missing order will delay and possibly cancel the ongoing investigation.

Delivery is based on the selected shipping method.

Ground Shipping

Delivery in 3 to 5 business days.

Second Day Shipping - $15.00

Delivery in 2 business days.

Overnight Shipping - $25.00

Delivery next business day.

KENZO cannot ship to PO boxes. Orders to PO boxes are subject to cancellation.

.

Orders are processed and shipped same day if received and clear credit authorization by 12PM EST.

Returns

You have 14 days from the date of delivery to return your order. Please use the prepaid return label provided in your shipment to return your purchase. Returns shipped without our prepaid label will not be accepted.

Be advised that KENZO retail stores do not accept returns or exchanges from KENZO.com.

KENZO Archive Sale orders are final sale.

Holiday Returns

All orders placed between November 24th and Christmas can be returned for a full refund of the purchase price until January 15th, 2022. Merchandise must be returned unused and unworn with tags intact, per our established return policy.

Unfortunately, we do not offer exchanges. Please return the unwanted product to receive your refund and place a new order for the desired size/color/product.

Please use the pre-paid return label that was enclosed in your order by to return the unwanted product complimentary.

KENZO offers free returns, which are accepted 14 days from the delivery date. Please use the prepaid return label that enclosed in your shipment to return your order.

If the 14-day period expires on a weekend (Saturday/Sunday) or legal holiday, it will be extended to the following business day. Orders must be in their original packaging, complete with accessories, and labels. No reimbursement will be provided for any KENZO products that are returned incomplete, ruined, damaged, deteriorated, soiled, and/or used.

Returns are eligible within a period of 14 days from the delivery date. If the 14-day period expires on a Saturday, Sunday or holiday, it will be extended to the following business day.


Products must be returned in their original packaging complete with accessories, and labels. No reimbursement will be provided for any KENZO products that are returned incomplete, ruined, damaged, deteriorated, soiled and/or used.

KENZO provides reimbursement for products that are returned at the invoiced price to the original method of payment within a maximum period of 14 days of delivery. Once your return arrives, it must be checked by our Quality Department, which takes few days. No reimbursement will be given for any products that are returned incomplete, ruined, damaged, deteriorated, soiled or that have been used. In this case, an email notification from Quality Control will be sent and the products will be shipped back to the client.

Please note that it can take up to 16 business days for your refund to be reflected on your account.

If you received a defective product in your online order, please contact our customer service using the "Contact us" section of the FAQ with your name, order number and image of the product defect. 

It is important to note we do not accept returns or exchanges for purchases made from a KENZO retailer or department store. Please contact the store where the product was purchased for their sales conditions and return policy.

We do not accept returns from retail and/or department stores. Please return to the store the article was purchased for assistance.

If the product was purchased while traveling, please contact the store directly for resolution options. 

Size chart

Women

Belts, Hats & Beanies

KENZO BELTS Hips Belts (cm) Hips Belts (in) Waist Belts (cm) Waist Belts (in)
S 80 cm 31.4 in 70 cm 27.5 in
M 85 cm 33.4 in 75 cm 29.5 in
L 90 cm 35.4 in 80 cm 31.4 in

 

KENZO HATS Circumference (cm)
Circumference (in)
S 56 cm 22 in
M 58 cm 22.8 in
L 60 cm 23.6 in
 

 

KENZO GLOVES Around Hand (cm) Around Hand (in)
S 21 cm 8.3 in
M 21,5 cm 8.5 in
L 23 cm 9.1 in
 

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

T-shirts

CLASSIC FIT - Slim fit and crew neck for an urban and feminin look.

Measurements in INCHES:

KENZO

Shoulder Width

Chest    Waist   Hip      Length     
XXS 13.4 32.3 30.7 31.9 22.8
XS 14.1 33.9 33.1 33.9 23.2
S 14.9 35.4 34.6 35.4 23.6
M 15.7 37 36.2 37 24
L 16.5 39.4 38.6 39.4 24.4
XL 17.3 41.7 40.1 41.7 24.8
XXL 18.1 44.1 42.5 43.7 25.2

Measurements in CENTIMETERS:

KENZO

Shoulder Width

Chest    Waist   Hip      Length     
XXS 34 82 78 81 58
XS 36 86 84 86 59
S 38 90 88 90 60
M 40 94 92 94 61
L 42 100 98 100 62
XL 44 106 104 106 63
XXL 46 112 108 111 64


STRAIGHT FIT - Straight fit and large round collar for a laid-back attitude.

Measurements in INCHES

KENZO Shoulder Width Chest    Waist   Hip      Length     
XXS 14 35.8 34.2 34.6 22.8
XS 14.9 37.4 35.8 36.2 23.6
S 15.7 39 37.4 37.8 24
M 16.5 40.5 39 39.4 24.8
L 17.3 42.9 41.3 41.7 24.8
XL 18.1 45.3 43.7 44.1 25.2
XXL 18.7 47.6 46.1 46.5 26

Measurements in CENTIMETERS

KENZO Shoulder Width Chest    Waist   Hip      Length     
XXS 35.5 91 87 88 58
XS 37.5 95 91 92 59
S 39.5 99 95 96 60
M 41.5 103 99 100 61
L 43.5 109 105 106 62
XL 45.5 115 111 112 63
XXL 47.5 121 117 118 66

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Women Clothes

 

KENZO GLOVES Around Hand (cm) Around Hand (in)
S 21 cm 8.3 in
M 21,5 cm 8.5 in
L 23 cm 9.1 in

Sweatshirts

CLASSIC FIT - Slim fit and straight sleeves for an urban and feminin look.

Measurements in INCHES:

KENZO

Shoulder Width

Chest   Waist   Hip      Length     
XS 13.7 35 32.3 31.5 23.2
S 14.5 37 33.8 33.1 23.6
M 15.3 38.5 35.4 34.6 24
L 16.1 41 37.8 37 24.4
XL 16.9 43.3 40.2 39.4 24.8

Measurements in CENTIMETERS:

KENZO

Shoulder Width

Chest    Waist   Hip      Length     
XS 35 89 82 80 59
S 37 94 86 84 60
M 39 98 90 88 61
L 41 104 96 94 62
XL 43 110 102 100 63


RELAX FIT - Relax fit and raglan sleeves offers more room for a laid-back attitude.

Measurements in INCHES:

KENZO Raglan length Chest    Waist   Hip      Length     
XS 9.6 39.4 37.8 32.3 24.4
S 10 41 39.4 33.9 24.8
M 10.4 42.5 41 35.5 25.2
L 11 44.9 43.3 37.8 25.6
XL 11.6 47.2 45.7 40.2 26

Measurements in CENTIMETERS:

KENZO Raglan length Chest    Waist   Hip      Length     
XS 24,5 100 96 82 62
S 25,5 104 100 86 63
M 26,5 108 104 90 64
L 28 114 110 96 65
XL 29,5 120 116 102 66

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Hats

 

KENZO HATS Circumference (cm)
Circumference (in)
S 56 cm 22 in
M 58 cm 22.8 in
L 60 cm 23.6 in

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

KENZO Sizing Chart

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

Clothes Sizes

KENZO KENZO (FR) UK Italy US
XS 36 6 40 4
S 38 8 42 6
M 40 10 44 8
L 42 12 46 10
XL 44 14 48 12

 

Shoes Sizes

KENZO (FR) UK IT US
35 2.5 34 4
36 3.5 35 5
37 4 36 5.5
38 5 37 6.5
39 6 38 7.5
40 6.5 39 8
41 7.5 40 9

Tops (S-XL)

T-shirts Shoulder width Length
cm in cm in
S 35 13.8 59 23.2
M 37 14.6 60 23.6
L 39 15.4 61 24
XL 41 16.1 62 24.4

 

Sweaters Shoulder width Length
cm in cm in
S 33.5 13.2 55.5 21.9
M 35.5 14 56.5 22.2
L 37.5 14.8 57.5 22.6
XL 39.5 15.6 58.5 23

 

Sweatshirts Shoulder width Length
cm in  cm in
S 35 13.8 57 22.4
M 37 14.6 58 22.8
L 39 15.4 59 23.2
XL 41 16.1 60 23.6

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Tops (S-XL)

T-shirts Shoulder width Length
cm in cm in
S 35 13.8 59 23.2
M 37 14.6 60 23.6
L 39 15.4 61 24
XL 41 16.1 62 24.4

 

Sweaters Shoulder width Length
cm in cm in
S 33.5 13.2 55.5 21.9
M 35.5 14 56.5 22.2
L 37.5 14.8 57.5 22.6
XL 39.5 15.6 58.5 23

 

Sweatshirts Shoulder width Length
cm in  cm in
S 35 13.8 57 22.4
M 37 14.6 58 22.8
L 39 15.4 59 23.2
XL 41 16.1 60 23.6

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Shoes

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

KENZO (FR) UK IT US
35 2.5 34 4
36 3.5 35 5
37 4 36 5.5
38 5 37 6.5
39 6 38 7.5
40 6.5 39 8
41 7.5 40 9

Men

Pants and Shorts

Kenzo trousers are displayed in either italian or american sizes. You can find the equivalent in your own sizes below. 

TROUSERS

SIZING KENZO (IT) SIZING KENZO (UK/US) SIZING FR SIZING XS-XXL
4436 28 36 XS
4638 30 38 S
4840 32 40 M
5042 34 42 L
5244 36 44 XL
5446 38 46 XXL

SHORTS

SIZING KENZO (IT) SIZING XS-XXL
28 XS
30 S
32 M
34 L
36 XL
38 XXL

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Polos

SLIM K FIT - Straight fit polos, 3 buttons collar, for an adjusted body. 

Measurements in INCHES :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 15.3 37 35.4 7.4 26.4
S 16.1 38.6 37 7.9 26.8
M 16.9 40.2 38.6 8.2 27.1
L 17.7 41.7 40.2 8.6 27.5
XL 18.9 44.1 42.5 9 28.3

Measurements in CENTIMETERS :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 39 94 90 19 67
S 41 98 94 20 68
M 43 102 98 21 69
L 45 106 102 22 70
XL 48 112 108 23 72

REGULAR FIT - Loose fit polos, 2 buttons collar, for a more casual style.

Measurements in INCHES :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 17.3 39 37.8 7.7 27.1
S 18.1 40.5 39.4 8.1 27.5
M 18.9 42.1 40.9 8.5 27.9
L 19.7 43.7 42.5 8.8 28.3
XL 20.8 46.1 44.9 9.2 28.7

Measurements in CENTIMETERS :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 44 99 96 19.5 69
S 46 103 100 20.5 70
M 48 107 104 21.5 71
L 50 111 108 22.5 72
XL 53 117 114 23.5 73

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Shirts

KENZO (FR) XS-XXL UK/US
36 XS 14
37 S 14.5
38 S 15
39 M 15.5
40 L 16
41 L 16.5
42 XL 17
43 XL 17.5
44 XXL 18

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Shoes

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

KENZO (FR) UK IT US
39 5.5 38 6
40 6.5 39 7
41 7.5 40 8
42 8 41 8.5
43 9 42 9.5
44 9.5 43 10
45 10.5 44 11

Suits

KENZO (FR) XS-XXL IT UK/US Chest UK/US Waist
44 XS 44 34 28
46 S 46 36 30
48 M 48 38 32
50 L 50 40 34
52 XL 52 42 36
54 XXL 54 44 38

 

 

T-shirts

CLASSIC FIT - Straight fit t-shirts, for an adjusted body. 

Measurements in INCHES :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 15.3 37 35.4 7.5 26.4
S 16.1 38.6 37 7.9 26.8
M 16.9 40.1 38.6 8.3 27.1
L 17.7 41.7 40.1 8.6 27.5
XL 18.9 44.1 44.1 9 28.3
XXL 19.7 46.5 46.5 9.4 29.1

Measurements in CENTIMETERS : 

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 38 94 90 19 67
S 40 98 94 20 68
M 42 102 98 21 69
L 44 106 102 22 70
XL 47 112 108 23 72
XXL 50 118 114 24 74

SKATE FIT - Loose fit t-shirts, for a more casual style.

Measurements in INCHES :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 18.9 39.4 37 7.5 27.1
S 19.7 40.9 38.6 7.8 27.5
M 20.5 42.5 40.1 8.3 27.9
L 21.2 44.1 41.7 8.6 28.3
XL 22.4 46.5 44.9 9 28.7
XXL 22.8 47.2 46.5 9.4 29.5

Measurements in CENTIMETERS : 

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 46 100 94 19 68
S 48 104 98 20 69
M 50 108 102 21 70
L 52 112 106 22 71
XL 55 118 114 23 73
XXL 58 120 118 24 75

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

KENZO Sizing Chart

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

Clothes

KENZO Sizing US/UK IT/FR
XS 36 44
S 38 46
M 40 48
L 42 50
XL 44 52
XXL 46 54

Shoes

KENZO (FR) UK IT US
39 5.5 38 6
40 6.5 39 7
41 7.5 40 8
42 8 41 8.5
43 9 42 9.5
44 9.5 43 10
45 10.5 44 11

Sweatshirts

CLASSIC FIT - Adjusted fit and straight sleeves for an urban and modern look.

Measurements in INCHES :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 16.5 40.2 37.8 24.8 26.8
S 17.3 41.7 39.4 25.2 26.8
M 18.1 43.3 40.9 25.6 27.1
L 18.9 44.9 42.5 26 27.5
XL 20.1 47.2 44.9 26.4 28.3
XXL 21.2 49.6 47.2 26.8 29.1

Measurements in CENTIMETERS :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 42 102 96 63 67
S 44 106 100 64 68
M 46 110 104 65 69
L 48 114 108 66 70
XL 51 120 114 67 72
XXL 54 126 120 68 74

OVERSIZE FIT - Large fit and raglan sleeves allowing more confort for casual style.

Measurements in INCHES :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 22.4 49.6 45.7 21.2 28.3
S 23.2 51.2 47.2 21.6 28.7
M 24 52.7 48.8 22 29.1
L 24.8 54.3 50.4 22.4 29.5
XL 26 56.7 52.7 22.8 30.3

Measurements in CENTIMETERS :

 KENZO 

 Shoulders width 

 Chest   Waist   Sleeves length   Total Height 
XS 57 126 116 54 72
S 59 130 120 55 73
M 61 134 124 56 74
L 63 138 128 57 75
XL 66 144 134 58 77

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Kids (3-12 years)

Sizes 3A 4A 5A 6A 8A 10A 12A
Age 3 years 4 years 5 years 6 years 8 years 10 years 12 years

 

SWEATSHIRTS 3A 4A 5A 6A 8A 10A 12A
cm in cm in cm in cm in cm in cm in cm in
Chest 34 13.4 35 13.8 36 14.2 37 14.5 39 15.3 42 16.5 45 17.7
Shoulder length 6 2.4 7 2.7 7 2.7 7 2.7 7 2.7 8 3.1 9 3.5
Sleeves length 35 13.8 37 14.5 39 15.3 41 16.1 47 18.5 51 20.1 56 22
Total length 40 15.7 43 16.9 45 17.7 47 18.5 50 19.7 55 21.6 60 23.6

 

T-SHIRTS 3A 4A 5A 6A 8A 10A 12A
cm in cm in cm in cm in cm in cm in cm in
Chest 31 12.2 32 12.6 33 13 34 13.4 37 14.6 39 15.3 42 16.5
Shoulder length 6 2.3 6 2.3 7 2.7 7 2.7 7 2.7 8 3.1 9 3.5
Sleeves length 11 4.3 11 4.3 12 4.7 12 4.7 13 5.1 14 5.5 16 6.3
Total length 40 15.7 42 16.5 44 17.3 46 18.1 49 19.3 54 21.2 59 23.2

 

DRESSES 3A 4A 5A 6A 8A 10A 12A
cm in cm in cm in cm in cm in cm in cm in
Chest 33 13 34 13.4 35 13.8 37 14.6 40 15.7 43 16.9 46 18.1
Shoulder width 11 4.3 12 14.6 13 5.1 13 5.1 15 5.9 16 6.3 17 6.7

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.

 

Baby (3-12 months)

(1-18 Mois)

SWEATSHIRTS 3M 6M 1Y
cm in cm in cm in
Chest 27 10.6 29 11.4 30 11.8
Shoulder length 5 1.9 6 2.3 6 2.3
Sleeves length 21 8.3 23 9 26 10.2
Total length 30 11.8 33 13 34 13.4

 

T-SHIRTS 3M 6M 1Y
cm in cm in cm in
Chest 24 9.5 26 10.2 27 10.6
Shoulder length 5 2 5 2 6 2.3
Sleeves length 7 2.7 8 3.1 9 3.5
Total length 29 11.4 31 12.2 34 13.4

 

BODYSUITS 3M 6M 9M 1Y
cm in cm in cm in cm in
Chest 24 9.4 25 9.8 26 10.2 27 11
Shoulder length 4 1.6 5 2 5 2 5 2
Sleeves length 21 8.3 24 9.4 25 9.8 26 10.2
Total length 51 20.1 56 22 59 23.2 61 24

 

PYJAMAS 3M 6M 9M 1Y
cm in cm in cm in cm in
Chest 24 9.4 25 9.8 25 9.8 26 10.2
Shoulder length 6 2.3 6 2.3 6 2.3 6 2.3
Sleeves length 20 7.9 23 9 24 9.4 25 9.8
Total length 52 20.5 57 22.4 60 23.6 63 24.8

 

Do not forget, returns are free of charge and accepted within 14 days of the delivery date.